Navisa ensures that you, our customers don’t experience any hassles after the purchase. In case of any defect in the item.
Once you make an order, you can return them within 10 days from the day it has arrived without any questions being asked. The refund amount will be credited back to your Bank account.
In case your item has any sort of a manufacturing defect it can be returned within 10 days of receipt and you will be completely refunded after the items have been thoroughly inspected by our team. In the case on an unsuccessful reverse pickup after 3 attempts or if the time exceeds for more than 2 weeks of the pick-up initiation since the first time, then the refund request will be cancelled. Similarly, if the product has been self-shipped and fails to dispatch from the customer’s side 2 weeks prior to the refund initiation in that case also, the refund request will be cancelled.
In the case of missing bank details, the customers will be granted points, four weeks after the refund initiation. Although, if the bank details are provided then the refund mode can be changed to bank refund within 2 weeks of initiation for refund.
- All return request are accepted within 10 days from the day it has arrived excepting those items which are deemed to have been damaged by customers themselves outside everywhere use.
- Delivery fee is non-refundable.
- Make sure you pack the items you are returning very carefully, safely and securely in order to prevent any loss or damage during the transit period. Be sure to include all the original packaging elements(like tags, labels etc.).in case of self shipping returns our recommendation would be to opt for a reliable courier service.
- Once our navisa team has received your returned item,the refund is subject to your return item has met the appropriate requirements of bring undamaged and dispatched by you within 10 days.
- Feel free to inform us within 10 days of receiving the parcel by emailing us at email@example.com
- We can arrange for a reverse pickup one in case of an exchange or refund foe an order. shipment charges of any sorts other than the one time will be don by the customer.
- In case you are using the return form to dispatch the return from your end more quickly then point 4 will apply.
- Keep in mind that the shipping charges will not be re-imbursed.
What can I return?
Any item bought from Nueva Fashions is eligible for the policy within 10 days of delivery. in case the items have some sort of manufacturing defect then the item can be return within 10 days of delivery and Nueva Fashions will Exchange the product after having received it in the warehouse. Returned products are to be returned with all the original packaging and label that were shipped to you along with the item.
In order to ensure that your returned item is accepted by our quality management team then please take extra care and measures to ensure that your trial does not cause any undue or unwanted damage to the item in any way.
Where do i send my return?
Make sure that the below given address is clearly printed or written on your returns parcel the Nueva Fashions order number in case both the cases of self-shipping or pick-up. Make sure to include the original invoice as proof for the purchase made along with the return item.
H-342 Near Fire Station
Sitapura Industrial Area, Sitapura
Do i get charged for returning product?
We provide our customers with the one free reverse shipment service and it is free of cost for pick ups and other services which will be paid for by us. You also have the liberty to ship your returns to our ‘return desk’
How will i be refundable for the return?
On successful approval of the refund, the overall refund amount will be then credited to your Bank Account.
Can i requested delivery to an international Shipping?
Currently, Nueva Fashions only delivers within India.